Frequently asked questions

What areas do you cover?

We provide photocopying, fax, copier and printer supply, installation, servicing and repairs throughout Kent, Sussex and London. We will travel further afield for some contracts so please enquire if you are outside of these areas. Based in Medway, Kent, we usually service customers in the areas of Chatham, Rochester, Gillingham, Strood, Gravesend, Dartford, Sittingbourne, Rainham, Maidstone and the surrounding areas.

 

Do you offer services to schools?

Yes, we currently provide maintenance contracts to a number of schools through the Medway and Kent areas. Many schools are on a tight budget and we can not only supply either new or refurbished machines, but we can advise as to the best long term solutions in order to keep ongoing printing costs at a minimum.

 

Do you offer ongoing support?

We offer maintenance contracts, usually on an annual basis, and we can fully support machines that we supply or install. We can also support and repair other machines, and can provide services on an ad hoc basis. We have experience of a wide range of manufacturer's machines, so please enquire via our contact page about support for your fax machines, photocopiers and printers.

 

Can I buy peripherals from you?

We sell a wide a range of stock including ink cartridges from a wide range of manufacturers, hard drives, USB drives, fax ribbons, belt units, waste toner cartridges, photocopier paper and photo paper, ink films and a range of branded peripherals for all types of fax, printer and photocopying machines.

Please have a look through our on-lineĀ Product Catalogue.

 

Can you take away our old ink cartridges?

Not only do we supply cartridges but we can take away your old cartridges for free! This includes ink jet, toner cartridges and fuser units for a range of printers which we can also supply. We can recycle some ink cartridges.

 

Should I always buy the manufacturer's own ink cartridges?

There are companies that produce some good quality products to rival the manufacturer's own products but if you use a non-branded cartridge within the first year of purchase you need to be aware that you may void the warrantee. We can advise on the best replacement cartridges for your machine looking at both initial and long term cost, as high capacity cartridges often work out much cheaper per printed page.

 

Please send us your question

If your questions are not covered in our Frequently Asked Questions, please use the form below to send us your question and we will do our best to answer you.

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