frequently asked questions
Welcome to the CJH Solutions FAQ hub. Whether you are looking to purchase a new multifunctional device, need urgent repairs, or want to schedule routine maintenance, we provide simple, honest advice without high-pressure sales tactics or contract tie-ins. Our experienced engineers specialise in sales, repairs, and servicing across all major printer and photocopier brands. Browse our most common questions below, or contact our team directly for free expert guidance.
At CJH Solutions, we provide comprehensive sales, repairs, and ongoing servicing for virtually all leading printer and photocopier manufacturers. Our expert engineers have over 10 years of experience supporting top brands, including:
Canon
Ricoh
Sharp
Develop
Konica Minolta
Kyocera
Utax
Xerox
Toshiba
HP
...and many more.
Whether you need to purchase new or reconditioned equipment, arrange ad-hoc emergency repairs, or set up a regular servicing contract, we have you covered across Kent, Essex, London, and the South East.
CJH Solutions is based in Chatham, Medway, and proudly provides printer sales, repairs, and servicing across Kent, Essex, London, and the South East of England. We regularly support businesses, schools, healthcare providers, and charities in areas such as Medway, Maidstone, Rochester, Gillingham, Strood, Gravesend, Sittingbourne, and surrounding regions.
Yes. You do not need to have bought your machine from us to benefit from our repair and maintenance services. We carry out ad-hoc repairs, mini-services, and routine servicing for all major models—including Canon, Ricoh, Sharp, Develop, Konica, Kyocera, Utax, Xerox, Toshiba, HP, and more. Our engineers conduct a full assessment and mini-service with every call-out to help keep your equipment operating efficiently and prevent future breakdowns.
We believe in 100% pricing transparency. We offer a fixed call-out fee of £69 (+VAT) so you know exact costs upfront. During the visit, our engineers perform a complete diagnostic and mini-service. If any replacement parts are needed, we provide a clear cost estimate before carrying out the work—ensuring you are never surprised by hidden charges.
Absolutely. If your existing device is beyond economic repair, CJH Solutions provides honest advice and flexible sales, hiring, and leasing options. We supply brand-new and high-quality reconditioned devices across all popular brands, including HP, Canon, Ricoh, Xerox, Toshiba, Sharp, Kyocera, Utax, Develop, Konica, and others. We will evaluate your print volume and budget to recommend the right desktop printer or multifunctional device without any pressure or contract tie-ins.
